{"id":2908,"date":"2022-02-03T09:32:00","date_gmt":"2022-02-03T08:32:00","guid":{"rendered":"https:\/\/www.sysmind.de\/contact\/support\/"},"modified":"2024-10-14T10:39:32","modified_gmt":"2024-10-14T08:39:32","slug":"support","status":"publish","type":"page","link":"https:\/\/www.sysmind.de\/en\/contact\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.16.0″ _module_preset=”default” custom_padding=”0px||30px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][cwp_image_collage num_image=”4″ four_style=”seven” st_src_one=”https:\/\/www.sysmind.de\/wp-content\/uploads\/2022\/08\/Myriam-am-Schreibtisch.jpg” src_one_v_pos=”27%” st_src_two=”https:\/\/www.sysmind.de\/wp-content\/uploads\/2022\/08\/die-3-Manager.jpg” st_src_three=”https:\/\/www.sysmind.de\/wp-content\/uploads\/2022\/08\/Headset-und-Telefon.jpg” src_three_v_pos=”22%” st_src_four=”https:\/\/www.sysmind.de\/wp-content\/uploads\/2022\/08\/Heiko-Alpers-mit-Headset.jpg” src_four_v_pos=”55%” _builder_version=”4.18.0″ _module_preset=”default” global_module=”1516″ saved_tabs=”all” global_colors_info=”{}”][\/cwp_image_collage][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”33px|||||” global_colors_info=”{}”][et_pb_row _builder_version=”4.18.1″ _module_preset=”default” custom_padding=”0px||||false|false” global_module=”652″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.18.0″ _module_preset=”default” text_font=”Fliesstext-reg|||on|||||” text_text_color=”#747474″ text_font_size=”15px” header_font=”Headline-H1||||||||” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”]<\/p>\n

[aioseo_breadcrumbs]<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.18.0″ _module_preset=”default” text_font=”||||||||” header_font=”|||on|||||” header_3_font=”||||||||” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”5%” global_colors_info=”{}”]<\/p>\n

Support<\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.18.0″ _module_preset=”default” text_font=”||||||||” header_font=”Headline-H1||||||||” global_colors_info=”{}”]<\/p>\n

Do you need immediate assistance with a technical problem? Feel free to use one of our support tools and we will take care of your issue as soon as possible.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Quick Support Tool” image=”https:\/\/www.sysmind.de\/wp-content\/uploads\/2022\/08\/Support.svg” alt=”Support” image_icon_width=”50%” _builder_version=”4.17.6″ _module_preset=”default” header_level=”h3″ header_text_align=”left” body_text_align=”left” min_height=”380px” link_option_url=”https:\/\/get.teamviewer.com\/sysmind-QS” link_option_url_new_window=”on” global_colors_info=”{}”]<\/p>\n

The Quick Support Tool allows remote access to a PC or server. Installation is not necessary. \u00b9<\/p>\n

[\/et_pb_blurb][et_pb_button button_url=”https:\/\/get.teamviewer.com\/sysmind-QS” url_new_window=”on” button_text=”Quick Support Tool” button_alignment=”center” _builder_version=”4.17.6″ _module_preset=”default” custom_button=”on” button_icon=”||divi||400″ button_icon_placement=”left” button_on_hover=”off” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Quick Join Tool” image=”https:\/\/www.sysmind.de\/wp-content\/uploads\/2022\/08\/Support.svg” alt=”Support” image_icon_width=”50%” _builder_version=”4.17.6″ _module_preset=”default” header_level=”h3″ header_text_align=”left” body_text_align=”left” min_height=”380px” link_option_url=”https:\/\/go.teamviewer.com\/sysmind-QJ” link_option_url_new_window=”on” global_colors_info=”{}”]<\/p>\n

The Quick Join Tool allows you to participate in a presentation or video conference. No installation is necessary. \u00b9<\/p>\n

[\/et_pb_blurb][et_pb_button button_url=”https:\/\/go.teamviewer.com\/sysmind-QJ” url_new_window=”on” button_text=”Quick Join Tool” button_alignment=”center” _builder_version=”4.17.6″ _module_preset=”default” custom_button=”on” button_icon=”||divi||400″ button_icon_placement=”left” button_on_hover=”off” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Host Setup” image=”https:\/\/www.sysmind.de\/wp-content\/uploads\/2022\/08\/Support.svg” alt=”Support” image_icon_width=”50%” _builder_version=”4.17.6″ _module_preset=”default” header_level=”h3″ header_text_align=”left” body_text_align=”left” min_height=”380px” link_option_url=”https:\/\/get.teamviewer.com\/sysmind-Host” link_option_url_new_window=”on” global_colors_info=”{}”]<\/p>\n

The Host Setup allows permanent access to a PC or server. The connection does not have to be initiated by a person on site. \u00b9<\/p>\n

[\/et_pb_blurb][et_pb_button button_url=”https:\/\/get.teamviewer.com\/sysmind-Host” url_new_window=”on” button_text=”Host Support Tool” button_alignment=”center” _builder_version=”4.17.6″ _module_preset=”default” custom_button=”on” button_icon=”||divi||400″ button_icon_placement=”left” button_on_hover=”off” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Customers with SLA-agreement” image=”https:\/\/www.sysmind.de\/wp-content\/uploads\/2022\/08\/sysmind_Premium_Kunde.jpg” alt=”sysmind Premium Kunde” icon_placement=”left” content_max_width=”100%” icon_placement_tablet=”left” icon_placement_phone=”top” icon_placement_last_edited=”on|phone” _builder_version=”4.18.0″ _module_preset=”default” header_level=”h3″ width=”100%” custom_css_blurb_image=”width:180px;||padding-right:20px;” global_colors_info=”{}”]<\/p>\n

Do you have questions about support and are you an SLA contract partner?<\/p>\n

Send us an e-mail:
24×7@sysmind.de<\/a><\/p>\n

Or please dial the free sysmind service hotline that you know:
0800-XXX<\/p>\n

You will receive assistance at any time.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Customers without SLA-agreement” image=”https:\/\/www.sysmind.de\/wp-content\/uploads\/2022\/08\/sysmind_Nicht_SLA-Kunde.jpg” alt=”sysmind Nicht SLA-Kunde” icon_placement=”left” content_max_width=”100%” icon_placement_tablet=”left” icon_placement_phone=”top” icon_placement_last_edited=”on|desktop” _builder_version=”4.18.0″ _module_preset=”default” header_level=”h3″ width=”100%” custom_css_blurb_image=”width:180px;||padding-right:20px;” global_colors_info=”{}”]<\/p>\n

Do you have questions about support and are you not an SLA contract partner?<\/p>\n

Send us an e-mail: support@sysmind.de<\/a><\/p>\n

Or please dial the free sysmind service hotline that you know: +49 40 6094 6094 0<\/a><\/p>\n

Office hours: 8:30 am to 5 pm<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

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<\/div>\r\n\t\t <\/div>\r\n\t\t\t \r\n\t\t\t \r\n\t\t\t \r\n\t\t\t \r\n\t\t\t\n\t\t\t\t<\/div>\n\t\t\t<\/div>[aioseo_breadcrumbs]SupportDo you need immediate assistance with a technical problem? Feel free to use one of our support tools and we will take care of your issue as soon as possible.The Quick Support Tool allows remote access to a PC or server. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2902,"menu_order":70,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","footnotes":""},"class_list":["post-2908","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.sysmind.de\/en\/wp-json\/wp\/v2\/pages\/2908","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sysmind.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sysmind.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sysmind.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sysmind.de\/en\/wp-json\/wp\/v2\/comments?post=2908"}],"version-history":[{"count":0,"href":"https:\/\/www.sysmind.de\/en\/wp-json\/wp\/v2\/pages\/2908\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.sysmind.de\/en\/wp-json\/wp\/v2\/pages\/2902"}],"wp:attachment":[{"href":"https:\/\/www.sysmind.de\/en\/wp-json\/wp\/v2\/media?parent=2908"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}